Privacy Policy

Last Updated: 5 October 2026

Kausani Shawls respects your privacy and is committed to protecting the personal information you provide while using our website.

This Privacy Policy explains what information we collect, how we use it, how it may be shared and the choices available to you.

1. Information We Collect

Depending on how you interact with our website, we may collect:

Personal Information

• Full name
• Email address
• Mobile number
• Billing address
• Shipping address
• Order details
• Transaction-related information
• Customer support communications
• Information provided when contacting us

Technical Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of access
• Referring website
• Website interaction information

We may use cookies and similar technologies for website functionality, analytics and marketing.

2. How We Use Your Information

We may use your information to:

• Process and fulfil orders.
• Deliver purchased products.
• Process payments.
• Send order confirmations.
• Provide shipping and delivery updates.
• Process returns, exchanges and refunds.
• Respond to customer enquiries.
• Provide customer support.
• Improve our products and website.
• Prevent fraud and unauthorised activity.
• Maintain business, accounting and transaction records.
• Comply with applicable legal requirements.
• Send promotional communications where legally permitted.

3. Payment Information

Payments may be processed through third-party payment gateways.

Kausani Shawls does not intend to store complete payment card credentials, such as full card numbers, CVV numbers or banking passwords, on its own website servers.

Payment information is handled by the applicable payment service provider in accordance with its security practices and privacy policy.

4. Cookies

Our website may use cookies and similar technologies to:

• Keep the website functioning.
• Remember user preferences.
• Understand website usage.
• Improve website performance.
• Measure marketing effectiveness.
• Support advertising and remarketing where applicable.

You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Sharing of Personal Information

We may share necessary information with trusted third-party service providers, including:

• Courier and logistics partners.
• Payment gateways.
• Website hosting and technology providers.
• Analytics providers.
• Marketing service providers.
• Customer support providers.
• Professional advisers.
• Government authorities where required by law.

We do not intend to sell your personal information to third parties.

6. Marketing Communications

Where legally permitted, we may send information about new products, offers, promotions and other updates.

You may opt out of promotional communications by using the unsubscribe option provided in the communication or by contacting us.

Transactional communications, such as order confirmations, shipping updates and refund notifications, may still be sent where necessary to fulfil your order or provide requested services.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, accounting, taxation, fraud prevention, legal compliance and other legitimate business requirements.

9. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including rights to access, correction, updating, withdrawal of consent where applicable, grievance redressal and deletion/erasure where retention is not legally or otherwise required.

To exercise applicable rights or raise a privacy concern, contact us at:

support@kausanishawl.com

10. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms or other external services.

Kausani Shawls is not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policies of those services.

11. Children’s Privacy

Our website is intended for general consumers and is not specifically directed towards children.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements or privacy practices.

The updated policy will be published on this page with a revised “Last Updated” date.

13. Privacy & Grievance Contact

Kausani Shawls
Address: Main Chauraha Kausani, Tehsil – Garur, District – Bageshwar, Uttarakhand – 263639, Branch Office
Email: support@kausanishawl.com
Website: kausanishawl.com