FAQ,s
Q1. What makes Kausani Shawls special?
Kausani Shawls celebrate the rich weaving heritage of the Himalayas. Our collection features thoughtfully crafted shawls inspired by the traditional artistry of Kausani, Uttarakhand, combining timeless designs with elegance and comfort.
Q2. Are Kausani Shawls handcrafted?
Our collection celebrates traditional craftsmanship, with products made using skilled weaving and finishing techniques. Please check individual product descriptions for specific manufacturing details.
1. About Our Products
Q1. What makes Kausani Shawls special?
Kausani Shawls celebrate the rich weaving heritage of the Himalayas. Our collection features thoughtfully crafted shawls inspired by the traditional artistry of Kausani, Uttarakhand, combining timeless designs with elegance and comfort.
Q2. Are Kausani Shawls handcrafted?
Our collection celebrates traditional craftsmanship, with products made using skilled weaving and finishing techniques. Please check individual product descriptions for specific manufacturing details.
Q3. What materials are used in your shawls?
Our collection includes wool, pashmina, and other natural-fibre options. Please refer to each product description for its exact material and composition.
Q4. What types of shawls do you offer?
We offer a variety of styles, including wool shawls, pashmina shawls, embroidered shawls, Kani weave designs, and stoles and wraps, subject to availability.
Q5. Are your shawls suitable for gifting?
Yes! Our shawls make thoughtful gifts for birthdays, weddings, anniversaries, festivals, and other special occasions.
2. Ordering & Payments
Q6. How can I place an order?
Browse our collection, select your preferred product, add it to your cart, and proceed to checkout. Enter your delivery details and complete the payment to place your order.
Q7. What payment methods do you accept?
Available payment methods will be displayed at checkout. Please select your preferred option from the payment methods supported on our website.
Q8. Is online payment secure?
We use an online checkout process to facilitate payments. Always complete your transaction through the official checkout page on our website.
Q9. Can I modify or cancel my order after placing it?
Please contact our support team as soon as possible if you need to modify or cancel an order. Requests are subject to the order's processing and dispatch status and our applicable cancellation policy.
Q5. Are your shawls suitable for gifting?
Yes! Our shawls make thoughtful gifts for birthdays, weddings, anniversaries, festivals, and other special occasions.
3. Shipping & Delivery
Q10. Do you offer free shipping?
Yes, we currently advertise free shipping on all orders within India. Please check the shipping information displayed at checkout for the latest applicable terms.
Q11. How long does delivery take?
Orders are generally processed within 1–3 business days after payment confirmation. Estimated delivery times are:
Metro cities: 3–7 business days
Other cities and towns: 5–10 business days
Remote locations: 7–15 business days
Delivery timelines are estimates and may vary depending on the destination and courier service.
Q12. Do you provide order tracking?
Yes. Once your order is dispatched, tracking details may be shared through email, SMS, WhatsApp, or another available communication channel.
Q13. Do you deliver across India?
We deliver to most serviceable locations across India. Delivery availability depends on the PIN code and courier serviceability.
Q14. Do you offer international shipping?
Our current shipping policy primarily covers deliveries within India. Please contact our support team to enquire about international delivery availability.
4. Returns, Refunds & Damaged Products
Q15. Can I return or exchange a product?
Returns and exchanges are subject to our official Refund and Returns Policy. Please review the policy before placing your order or contact our support team for assistance.
Q16. What should I do if I receive a damaged or incorrect product?
Please contact us at support@kausanishawl.com as soon as possible. Share your order number, photographs of the product and packaging, and an unboxing video if available so that we can review your concern.
Q17. How long does a refund take?
Once a refund is approved, the processing time may depend on the payment method and banking partner. Our support team will guide you regarding the applicable refund timeline.
5. Product Care
Q18. How should I care for my shawl?
Care instructions vary according to the material and weave. We recommend following the instructions provided with your product. For delicate wool and pashmina items, professional dry cleaning may be the safest option.
Q19. Can I wash my shawl in a washing machine?
We recommend checking the care instructions for your specific product before washing it. Avoid machine washing delicate shawls unless the product label explicitly permits it.
Q20. How should I store my shawl?
Store your shawl in a clean, dry place, preferably folded in a breathable fabric bag. Keep it away from moisture, direct sunlight, and potential fabric-damaging pests.
6. Contact & Support
Q21. How can I contact Kausani Shawl Factory?
Our team is happy to help with product enquiries, order updates, and other questions.
1. Phone: +91 8937061061
2. Email: support@kausanishawl.com
3. Registered Office: Main Chauraha, Kausani, Tehsil Garur, District Bageshwar, Uttarakhand – 263639
4. Branch Office: Behind Jaharmal Petrol Pump, RK Garden, Rampur Road, Haldwani, Uttarakhand – 263139
1. Phone: +91 8937061061
2. Email: support@kausanishawl.com
3. Registered Office: Main Chauraha, Kausani, Tehsil Garur, District Bageshwar, Uttarakhand – 263639
4. Branch Office: Behind Jaharmal Petrol Pump, RK Garden, Rampur Road, Haldwani, Uttarakhand – 263139
Still have questions?
At Kausani Shawl Factory, every shawl tells a story —of heritage, of hands that weave, and of generations that keep traditions alive.