Refund Policy

Last Updated: 5 October 2026

This Refund Policy explains when and how refunds are processed for purchases made through Kausani Shawls.

1. Eligibility for Refund

A refund may be provided where:

• An eligible return has been approved.
• We are unable to fulfil an accepted order.
• A wrong product has been delivered and a replacement is unavailable or inappropriate.
• A product is confirmed to be defective or damaged due to an issue attributable to us.
• A refund is otherwise required under applicable law.

2. Return Approval

Submitting a return request does not automatically guarantee a refund.

Where applicable, the returned product must first be received and inspected.

Once the return has been approved, the applicable refund will be initiated.

3. Refund Method

Approved refunds will generally be processed to the original payment method used for the purchase.

The time required for the refunded amount to appear in your bank account, card, UPI account or other payment method may vary depending on the relevant payment gateway, bank or financial institution.

4. Refund Processing

After approval of the return, Kausani Shawls will initiate the applicable refund within a reasonable processing period.

The final credit may take additional time depending on the payment service provider or bank.

5. Shipping Charges

Where the return is caused by a confirmed defective product, incorrect product or damage attributable to Kausani Shawls, applicable shipping charges may be refunded where appropriate.

For customer-initiated returns that are not related to a defect, damage or fulfilment error, original shipping charges may not be refundable unless otherwise required by applicable law.

6. Partial Refunds

Where only part of an order is eligible for return, only the applicable amount relating to the approved returned product may be refunded.

Promotional discounts, shipping charges or other non-refundable charges may be adjusted where applicable.

7. Cancelled Orders

If an order is cancelled before dispatch and the cancellation is accepted, the applicable refund will generally be initiated to the original payment method.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

8. Failed or Duplicate Payments

If money has been deducted from your account but the order has not been successfully created, please contact us at support@kausanishawl.com with the relevant transaction details.

If a duplicate or failed payment is confirmed, the applicable amount will be processed for reversal/refund through the relevant payment mechanism.

9. Non-Refundable Products

Customised, personalised and final-sale products may not be eligible for refunds except where required by applicable law or where the product is defective, damaged or incorrectly supplied.

10. Contact Us

Kausani Shawls
Address: Head Office – Main Chauraha Kausani, Tehsil – Garur, District – Bageshwar, Uttarakhand – 263639, 
Email: support@kausanishawl.com
Website: kausanishawl.com