Shipping & Delivery
Last Updated: 5 October 2026
At Kausani Shawls, we carefully select, prepare and package our handcrafted shawls and textile products to ensure they reach you safely. This Shipping & Delivery Policy explains our order processing, shipping and delivery practices.
1. Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
As some of our products are handcrafted, certain products may require additional preparation time. If an order requires additional processing time, we will communicate the expected dispatch timeline to the customer.
Orders placed on Sundays or public holidays will generally be processed on the next working day.
2. Shipping Within India
Kausani Shawls delivers to most serviceable locations across India through third-party courier and logistics partners.
Estimated delivery timelines are:
- Metro cities: 3–7 business days
- Other cities and towns: 5–10 business days
- Remote or difficult-to-service locations: 7–15 business days
These are estimated timelines and are not guaranteed delivery dates. Delays may occur due to weather conditions, public holidays, courier disruptions, incorrect addresses, natural events, strikes, government restrictions or other circumstances beyond our reasonable control.
3. Shipping Charges
Applicable shipping charges will be displayed at checkout before the order is placed.
Kausani Shawls may offer free shipping or promotional shipping offers from time to time. Such offers will be subject to the terms displayed on the website at the time of purchase.
4. Order Tracking
Once your order has been dispatched, tracking details may be shared with you through email, SMS, WhatsApp or other available communication channels.
You may use the tracking information provided to track your shipment.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please ensure that your:
- Name
- House/building number
- Locality
- City
- State
- PIN code
- Email address
- Contact information
are accurate at the time of placing the order.
Kausani Shawls shall not be responsible for delivery delays or failed deliveries resulting from incorrect, incomplete or outdated address information supplied by the customer.
If an order is returned to us because of an incorrect address, refusal to accept the parcel or repeated failed delivery attempts, additional shipping charges may apply for re-delivery.
6. Delayed Delivery
While we make reasonable efforts to meet the estimated delivery timelines, delivery dates may be affected by circumstances outside our control.
If your order is significantly delayed, please contact us at support@kausanishawl.com with your order number. We will coordinate with the relevant logistics provider and provide an update.
7. Damaged or Tampered Packages
Customers are advised to inspect the package at the time of delivery.
If the package appears damaged, opened or tampered with:
- Take photographs of the package before opening it.
- Record an unboxing video wherever possible.
- Do not discard the packaging.
- Contact us at support@kausanishawl.com as soon as possible.
Photographs, videos and other relevant information may be requested to investigate the issue.
8. International Shipping
At present, Kausani Shawls primarily provides shipping within India.
If international shipping becomes available, applicable shipping charges, delivery timelines, customs duties, import taxes and other charges will be communicated at the time of checkout or through the relevant shipping information.
Unless expressly stated otherwise, customs duties and import taxes imposed by the destination country shall be the responsibility of the customer.
9. Force Majeure
Kausani Shawls shall not be responsible for delays resulting from circumstances beyond our reasonable control, including natural disasters, extreme weather, war, government restrictions, strikes, transportation disruptions, courier failures, pandemics or other unforeseen circumstances.
10. Contact Us
Kausani Shawls
Address: Head Office – Main Chauraha Kausani, Tehsil – Garur, District – Bageshwar, Uttarakhand – 263639
Email: support@kausanishawl.com
Website: kausanishawl.com