Returns & Exchanges
Last Updated: 5 October 2026
At Kausani Shawls, we take pride in offering handcrafted shawls and traditional textile products. We want you to be satisfied with your purchase and have established the following policy for returns and exchanges.
1. Return & Exchange Period
Eligible products may be returned or exchanged within 7 days from the date of delivery, subject to the conditions mentioned in this policy.
Customers must contact us at support@kausanishawl.com within the applicable period to initiate a return or exchange.
2. Eligible Reasons for Return or Exchange
A product may be eligible for return or exchange if:
- The product received is damaged.
- The product has a manufacturing or workmanship defect.
- The wrong product was delivered.
- The product received is materially different from the product ordered.
Any issue should be reported within 7 days of delivery.
3. Conditions for Return
To be eligible for a return or exchange, the product must:
- Be unused and unworn.
- Be in its original condition.
- Not have been washed, altered, repaired or damaged after delivery.
- Have original tags, labels and packaging, wherever applicable.
- Be accompanied by the order details or invoice.
Products returned without prior approval may not be accepted.
4. Non-Returnable Products
The following products may not be eligible for return or exchange:
- Customised or personalised products.
- Products specifically made or altered according to customer requirements.
- Products clearly marked as Final Sale or Non-Returnable.
- Products that have been worn or used.
- Products damaged due to improper handling, washing, storage or use after delivery.
- Products altered or modified by the customer.
- Products returned without required original packaging.
- Any product specifically identified as non-returnable on its product page.
Nothing in this section limits any consumer rights available under applicable law.
5. Handcrafted Product Variations
Kausani Shawls offers handcrafted and traditional textile products.
Minor variations in colour, texture, weave, embroidery, pattern placement, thread characteristics and finish may occur due to the handcrafted nature of the products.
Such natural variations are not necessarily considered defects.
Actual colours may also vary slightly depending on your monitor, mobile screen, display settings, photography and lighting conditions.
6. How to Request a Return or Exchange
Please email support@kausanishawl.com with:
- Order number
- Customer name
- Product name
- Reason for return/exchange
- Clear photographs of the product
- Photographs of the packaging, where relevant
- Unboxing video, where available
Our team will review the request and communicate whether the return or exchange is approved.
7. Exchange
If an exchange is approved, the replacement product will be dispatched subject to availability.
If the requested replacement is unavailable, Kausani Shawls may offer an alternative product, store credit or refund, as applicable.
8. Return Shipping
If the return is due to a confirmed defect, wrong product or damage attributable to Kausani Shawls, we may arrange or reimburse reasonable return shipping costs, subject to verification.
For other approved returns, return shipping costs may be borne by the customer.
9. Inspection
Returned products may be inspected before a refund or exchange is approved.
If the returned product does not satisfy the conditions of this policy, the return may be rejected and the product may be sent back to the customer.
10. Refunds
Approved refunds will be processed in accordance with our Refund Policy.
11. Contact Us
Kausani Shawls
Address: Head Office – Main Chauraha Kausani, Tehsil – Garur, District – Bageshwar, Uttarakhand – 263639,
Email: support@kausanishawl.com
Website: kausanishawl.com