Terms & Conditions
Last Updated: 5 October 2026
Welcome to Kausani Shawls.
These Terms & Conditions govern your access to and use of the Kausani Shawls website and your purchase of products through our online store.
By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
1. About Kausani Shawls
Kausani Shawls is an e-commerce business offering handcrafted shawls and traditional textile products.
Brand Name: Kausani Shawls
Business Address: Main Chauraha Kausani, Tehsil – Garur, District – Bageshwar, Uttarakhand – 263639, Branch Office
Email: support@kausanishawl.com
Website: kausanishawl.com
2. Use of the Website
You agree to use this website only for lawful purposes and in accordance with these Terms.
You must not use the website:
- For fraudulent or unlawful activities.
- To attempt unauthorised access to our systems.
- To interfere with website security or operation.
- To upload malicious software or harmful material.
- To submit false or misleading information.
- To misuse promotional offers or payment systems.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices, sizes, colours and other product information displayed on our website are accurate.
However, our products are handcrafted and may naturally vary in:
- Colour
- Texture
- Weave
- Embroidery
- Pattern placement
- Thread characteristics
- Finish
Such variations may be a natural characteristic of handcrafted products and will not necessarily constitute a defect.
Actual product colours may also vary slightly depending on your screen, device settings, photography and lighting conditions.
4. Product Pricing
All prices displayed on the website are subject to change without prior notice.
Applicable taxes and shipping charges, where applicable, will be displayed at checkout.
We reserve the right to correct genuine typographical, pricing or product-description errors.
If an order has been placed at an obviously incorrect price due to a technical or human error, we may contact the customer before fulfilling the order.
5. Placing an Order
When you place an order, you are making an offer to purchase the selected product.
An order will be considered accepted when we confirm the order and/or begin processing it.
We reserve the right to cancel or refuse an order where reasonably necessary, including circumstances involving:
- Product unavailability.
- Incorrect pricing or product information.
- Suspected fraudulent activity.
- Payment failure.
- Incorrect or incomplete customer information.
- Delivery restrictions.
- Other legitimate business or legal reasons.
If an order is cancelled after payment has been received, the applicable amount will be refunded according to our Refund Policy.
6. Payment
Orders must be paid using the payment methods available on the website.
You agree to provide accurate billing and payment information.
Payment transactions may be processed by third-party payment providers and may be subject to their respective terms and policies.
7. Shipping and Delivery
Shipping and delivery are governed by our Shipping & Delivery Policy, which forms part of these Terms & Conditions.
Estimated delivery timelines are provided for guidance and may be affected by circumstances outside our reasonable control.
8. Returns, Exchanges and Refunds
Returns, exchanges and refunds are governed by our:
- Returns & Exchanges Policy
- Refund Policy
- Shipping & Delivery Policy
These policies form an integral part of these Terms & Conditions.
9. Customised and Personalised Products
Where customised or personalised products are offered, customers are responsible for providing accurate specifications, measurements, colours, designs and other requirements.
Customised or personalised products may not be eligible for cancellation, return, exchange or refund except where required by applicable law or where the product is defective or incorrectly supplied.
10. Intellectual Property
All content on this website, including but not limited to:
- Kausani Shawls logos
- Brand names
- Product photographs
- Text
- Graphics
- Designs
- Videos
- Website design
- Marketing materials
is owned by or licensed to Kausani Shawls unless otherwise stated.
You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit our content without prior written permission.
11. Third-Party Services
Our website may use third-party services including payment gateways, courier providers, analytics platforms, advertising platforms, hosting providers and social media services.
Use of such services may also be governed by the respective third party’s terms and privacy policies.
12. Website Availability
We make reasonable efforts to keep our website available and functioning properly.
However, we do not guarantee that the website will always be uninterrupted, error-free, secure or available.
We may temporarily suspend access for maintenance, upgrades, security measures or other operational reasons.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Kausani Shawls shall not be liable for indirect, incidental, special or consequential losses arising from the use of our website or products purchased through it.
Nothing in these Terms is intended to exclude or restrict any liability or consumer right that cannot legally be excluded or restricted under applicable law.
14. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Kausani Shawls and its representatives against claims, losses, liabilities or expenses arising from:
- Your unlawful use of the website.
- Your violation of these Terms.
- Your misuse of the website.
- Your infringement of the rights of another person or entity.
15. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer protection laws and jurisdictional requirements, disputes shall be subject to the jurisdiction of the competent courts and authorities in Bageshwar, Uttarakhand.
Nothing in this clause shall prevent a consumer from exercising any mandatory rights available under applicable consumer protection law.
16. Consumer Rights
Nothing contained in these Terms & Conditions is intended to remove, restrict or override any statutory rights available to consumers under applicable Indian law.
17. Changes to These Terms
Kausani Shawls may update these Terms & Conditions from time to time.
Any updated version will be published on this page with a revised “Last Updated” date.
18. Contact Us
For questions, complaints, grievances or other enquiries:
Kausani Shawls
Address: Main Chauraha Kausani, Tehsil – Garur, District – Bageshwar, Uttarakhand – 263639, Branch Office
Email: support@kausanishawl.com
Website: kausanishawl.com